FNB ROLLS OUT WHATSAPP AND NAVI AS CHANNELS FOR SECURE, EDUCATIONAL BANKING
Innovative solutions designed to meet customers where they are FNB, a pioneer in digital banking, is phasing in two new customer engagement platforms, NAVi, a fully integrated conversational virtual assistant on the FNB App, and WhatsApp, a streamlined digital channel tailored to meet evolving customer needs. The rollout of these channels forms part of FNB’s broader commitment to enhancing customer experience and broadening digital channels to help…

