Tana Malinga
Named Best AI Powered Retail & SME Bank for South Africa and Southern Africa
21 October 2025: FNB has proudly earned four major honours at the inaugural Global AI Awards 2025, hosted by The Digital Banker. The awards celebrate global leaders using Artificial Intelligence (AI) to improve efficiency, strengthen decision-making, and deliver smarter customer experiences.
“This accolade shows that the future of intelligent banking is already here, and FNB is leading it in South Africa,” says Harry Kellan, CEO of FNB. “Our AI journey is powered by innovation that begins and ends with people. By harnessing AI, we enhance customer experiences, improve operations, and create meaningful impact every day.”
FNB received the following awards:
Overall Winner: Outstanding Use of AI in Digital Sales Strategy
Best AI Powered Insurance Provider – South Africa & Southern Africa
Best AI Powered Retail Bank – South Africa & Southern Africa
Best AI Powered SME Bank – South Africa & Southern Africa
FNB’s strategy focuses on building advanced AI capabilities in-house, while collaborating with global technology leaders to bring world-class expertise into the bank. This combination enables real-time, personalised, and secure banking solutions that set new standards in South Africa and beyond.
Kellan explains, “Innovation is a continuous journey, not a destination. Our digital strategy ensures technology serves people. We are investing in AI-powered platforms to stay ahead of trends and make banking safer, smarter, and more human.”
He concludes, “We are deeply honoured by these global recognitions. They affirm our commitment to relentless innovation and our mission to help customers through technology that truly makes a difference.”
